Reduce downtime in critical operations with Dobco’s expert service departmentFebruary 6, 2017 REDWIRE is news you can use from leading suppliers. Powered by FRASERS.
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One of the capabilities that sets Dobco Equipment apart from its competitors is its comprehensive portfolio of high-quality power tools from leading manufacturers, and its ability to service the tools that it sells. This service capability means that Dobco truly is a one-stop shop for pneumatic, electric and hydraulic power tools.
“The assembly and production tools we sell are often used in critical assembly applications with low tolerance for downtime, and our repair services help keep our customers' operations working reliably,” the company explains.
Dobco Equipment’s service department, which operates out of its Mississauga, Ont.-based facility, is made up of six full-time, factory-trained service technicians who have the expertise to repair, calibrate and certify all major brands of pneumatic, electric, hydraulic and torque equipment. The company’s wide range of services includes:
- Torque wrench repair, calibration and certification reports;
- Hoist and winch repair;
- DC electric tool testing and certification, including NIST-certified calibration to meet ISO 9001 requirements; and
- Controller repair, calibration and certification.
In addition, Dobco Equipment’s service team is authorized to service the warranties for Aro, Bosch Production Tools, Chicago Pneumatic, Desoutter, Georges Renault, Ingersoll Rand, Nitto Kohki, Top Cat, Trumpf, Yokota and Zimmerman products, as well as many other high-quality tool and accessory brands.
The company stocks parts for the most popular tools to ensure a quick turnaround time for its customers’ repair needs.
Superior customer service
Dobco Equipment’s knowledgeable, friendly and courteous staff go the extra mile to ensure customer needs are met. For example, programming training for the customer’s application engineers and maintenance personnel, with base training modules and application setup, is typically included in the sale price.
And, to further ensure the satisfaction of its customers, the company offers several value-added services. These include a rapid response to all inquiries, no charge repair quotations for most tools, no charge return shipping on repaired tools, and customer-specific preventive maintenance programs. In addition, all repairs are warranted against defective parts and workmanship for 90 days.
To learn more about the company’s service department, contact Dobco Equipment.