Matritech prioritizes customer service and satisfaction in all client projectsMay 8, 2019 REDWIRE is news you can use from leading suppliers. Powered by FRASERS.
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For three decades, Matritech Inc. has kept up a nationwide reputation for quality machine parts and machining services. But as successful as the company has been, top products and services have been only part of the reason. Matritech also owes its longevity to its constant commitment to customer service and satisfaction. The Matritech team works so closely with every customer that it functions as a direct extension of his or her company.
Understanding every client’s needs
Matritech is proud of its dedication to its wide customer base. The company aims to please every single person that enters its Drummondville, Que. facility. Part of that is ongoing support. Matritech staff make sure to understand every customer’s needs completely and work closely with clients during the development, prototyping, and production of quality machine parts. Staying right by the client’s side at every stage of the process, the company offers the most suitable methods and suggests the most efficient strategies.
By operating side-by-side with the client, Matritech gets the job done exactly right every time – and also suggests ways of lowering costs, simplifying the manufacturing process, and improving product quality, benefiting the customer in many ways. Another means of ensuring client satisfaction is through internal programs and timelines, by which the company monitors its workers’ activities so that they meet deadlines and deliver quality machine parts on time. All products and services meet customers’ exact specifications through a strict quality-assurance system, and Matritech can provide appropriate documentation when required.
Customer service is a priority also on Matritech’s extensive, bilingual website. Matritech.qc.ca offers all of the information a prospective client could want about the company and its wide range of products and services, from CNC machining to different kinds of metal parts. Newcomers can use the site’s convenient quote request form to ask about the costs of certain services and parts. In some cases, two- and three-dimensional illustrations of products and assemblies are available.
Matritech continues to meet customer needs with many essential ingredients: close working relationships, ongoing support, high efficiency, and strict quality control. No wonder it succeeds.
For more information, contact Matritech.