L. & M. Precision has made customers happy for decadesSeptember 10, 2019 REDWIRE is news you can use from leading suppliers. Powered by FRASERS.
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Skilled craftspeople and top equipment make a production machining shop great, but long-term success comes from customer satisfaction. L. & M. Precision Products Inc. has been meeting and exceeding expectations for many clients’ needs for close to six decades now. Evidence of L. & M.’s record of making customers happy comes in the company’s collection of testimonials and answers to customer satisfaction surveys.
Supplier of the Year”
One major L. & M. customer was so impressed with its capabilities that it honoured the precision machining company with its “Supplier of the Year” award for three consecutive years. Another client, a large welding supply manufacturer, took the time to write a testimonial about how L. & M. dedicates itself to customer satisfaction with high product quality and customer service.
Communication is excellent and timely,” said Jack S., a representative from the welding firm. “It is an absolute pleasure doing business with a company with such knowledge, skill, and flexibility, especially in ever-changing economic climate/conditions.”
L. & M. offers customer satisfaction surveys to clients, to let the company know how it is doing. Many glowing responses come back from customers in a variety of industries, including oil and gas and plumbing to automotive and electrical. Examples include the following:
- “Always very accommodating to our special needs.”
- “Reliable and efficient. We appreciate the partnership.”
- “Meets and exceeds our mission statement of keeping our customers in the lead.”
- “Great supplier in every way.”
- “Everyone is great to work with.”
- “Customer service is second to none, responsive, and always friendly.”
- “Thank you for the excellent service.”
With a combined total of 85 years’ engineering experience, L. & M. constantly works with customers to redesign, improve, and innovate parts from concept to production. In one case, the precision machining company redesigned parts for a client in the plumbing sector, to allow for better function while saving 25 per cent on the original cost. With results like that, L. & M.’s track record of customer satisfaction is no surprise.
Trust L. & M. to meet or exceed all client needs every time.
For more information, contact L. & M.