REDwire Matritech committed to complete customer satisfaction

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Making sure products meet exact specifications is one of the many ways Matritech ensures customer satisfaction.

As a leading manufacturer of metal parts, Matritech strives for total customer satisfaction in every aspect of its business. From the quality of its products to on-time delivery, the Drummondville, Que.-based company works hard to ensure its customers are happy.

Ongoing support

One of the ways Matritech ensures its customers are satisfied is by working closely with them to understand their needs.

“We will be with you during the development of your metal parts, prototyping and into production. We will support you throughout your growth by providing you the best suitable methods, and at each of the life cycle stages of your products,” the company explains.

By working closely with its customers and gaining an understanding of their products, Matritech can use its expertise to suggest ways the customer can reduce costs, simplify manufacturing and improve the quality of their metal parts.

And thanks to Matritech’s internal programs and timelines, its activities are constantly monitored to ensure deadlines are met and products are delivered on time. And by applying its strict quality control system to every project it works on, customers can be sure that when their products arrive on time, they’ll meet their exact specifications. Depending on customer requirements, Matritech can provide the necessary documentation to its customers, including PPAP level 1-3, PPAP DEV, FAI, dimensional measurements on CMM, certificate of compliance and more.

Customer testimonials

With this dedication to their needs, it’s easy to see why customers continue to work with Matritech, and many are not shy to talk about it. The company’s website highlights some comments from its many satisfied customers. One client remarked that Matritech always provides “excellent service” and calls its team “professional and reliable.”

Another customer was particularly impressed with Matritech’s attention to detail, ability to meet deadlines, and its “dedicated approach and culture of continuous improvement.”

And yet another client said that working with Matritech has been a “rewarding experience.” This customer commented on the company’s “effective communication and transparency.”

To learn how Matritech can support your growth and satisfy your requirements, visit the company’s website.

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